AIE-28 How Do I Use Webhooks To Connect To 3rd Party Apps?

Modified on Mon, 7 Oct at 9:18 AM

Learn how to use webhooks to connect to third-party apps with this step-by-step guide. Follow these instructions to enable and customize webhooks to connect to your 3rd party application

1. Click here

Webhooks are configured on a per employee basis. Select the employee you wish to connect to an external source.

2. Click "Communication Tools"

Navigate to the "Communication Tools" section.

3. Click "Enable"

Enable the webhook functionality.

4. Put the name of your connection here

Give your connection a name

5. Click here to copy your webhook URL

Click the copy button to copy your inbound URL. This is the URL you need to put in your 3rd party application to send information to your AI Powered Employee.

6. Click "{ "employee_id": "qljs0z", "ignore_working_hours": false, "message": "here is the inbound message", "session_id": "TestWebhook_aicczO", "custom_fields": {}}"

This is an example of the payload in the format your 3rd party system will need to send to your AI Powered Employee.

7. Click "Customize Outboud Payload"

Now we need to customize the outbound payload. This url is provided by your 3rd party application. This is where your AI Powered Employee will send responses to your 3rd party application..

8. Click "Outbound Webhook Url"

The URL provided by your 3rd party app should be placed here.

9. Click "Test"

Test the webhook integration.

10. Click "Save"

If your test was successfull on our end, you will be able to save the webhook settings.

In this guide, you learned how to enable and customize webhooks. You also learned how to test the integration using a sample payload. Now you can easily connect Your AI Employee to third-party apps using webhooks.