AIE-26 How Do I Use Zapier To Connect To 3rd Party Apps?

Modified on Mon, 7 Oct at 9:15 AM

Learn how to use Zapier webhooks to connect to third-party apps with this step-by-step guide. Follow these instructions to enable and customize webhooks to connect to your 3rd party application

1. Click here

Webhooks are configured on a per employee basis. Select the employee you wish to connect to an external source.

2. Click "Communication Tools"

Navigate to the "Communication Tools" section.

3. Click "Enable"

Enable the Zapier functionality.

4. Put the name of your connection here

Give your connection a name

5. Click here to copy your webhook URL

Click the copy button to copy your inbound URL. This is the URL you need to put into Zapier to send information to your AI Powered Employee.

6. Click "{ "employee_id": "qljs0z", "ignore_working_hours": false, "message": "here is the inbound message", "session_id": "TestWebhook_aicczO", "custom_fields": {}}"

This is an example of the payload in the format your 3rd party system will need to send to your AI Powered Employee.

7. Click "Customize Outboud Payload"

Now we will setup how your employee will send its responses back to Zapier. This url is provided by Zapier

8. Click "Outbound Webhook Url"

The URL provided by Zapier should be placed here. The outbound URL Is where you put the inbound URL provided by Zapier.

9. Click "Test"

Test the webhook integration.

10. Click "Save"

If your test was successfull on our end, you will be able to save the webhook settings.