How to create a canned response (Email Templates) in the Chat Section?

Modified on Wed, 2 Oct at 10:52 AM

Steps to create a canned response

Please, navigate to the ‘Chat’ menu on the left-hand side menu bar.

On the top menu bar, the is a ‘Setting’ menu. Please, click on the dropdown and select ‘Canned Responses’

Please, click on the ‘Add Canned Response’ button

Add the shortcode like canned1, and add the content

While sending messages, please type ‘/’ to view all the canned messages. You can simple type /canned1 to enter that content.