How to use chat widget in your website outside of your CRM system?

Modified on Wed, 2 Oct at 12:03 PM

You can follow below steps in order to create a script for chatbot and use chatbot in your website like: Wordpress, Wix etc.

Go to Chat and add new Inbox as Website Widget as mentioned in below screenshots:


Choose Website Widget from Channel options:


Enter your website name, that will be your chatbot name showing on chatbot screen. Enter your website domain as mentioned in below screenshot:


Welcome Heading and Welcome Tagline are optional.

Click on Create Inbox

Once your create inbox you will see below screen to assign agents to that inbox:


Click on Add agents and then you will see below screen:

Your script is ready to be used on any website. Just copy that script and paste in your website.

You have successfully finished creating a website channel. Copy the code shown below and paste it on your website. Next time a customer use the live chat, the conversation will automatically appear on your inbox

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