Phone number reputation: Registering legitimate outbound calling

In an effort to protect end users against unwanted calls, carriers and consumer application providers have been increasingly blocking or labeling calls that they feel fit typical robocalling campaign characteristics, such as high call volumes and short or unanswered calls. When their own analytics indicate potentially unwanted traffic, carriers may respond by blocking calls or inserting “Spam Likely”, “Telemarketer”, “Fraud Likely”, or other similar labels to display on the handset.

This kind of call analysis is difficult because while fraudulent robocalls often do show some of these characteristics, so can many legitimate use cases, including school closing notifications, weather alerts, and patient reminders, that recipients want and have opted-in to receive. Still, when viewed en-masse at the network level, they can look like illegal robocalling.

Registration Process - White List Your Phone Number

To ensure that your outbound calls aren't miscategorized as unwanted by downstream carriers or applications, we highly encourage you to proactively register legitimate outbound calling use cases using the Free Caller Registry portal.

Acknowledgment & Registration Process

You can start the registration process but before filling the different fields you need acknowledge the details provided. After the acknowledgement you need to start filling in the different information such as the numbers or the Whole Excel sheet of the Numbers, Call Category, Name, Company Phone, Email and Calling Company Name, Address.

Continued Process

The rest of the details include Calling Company URL, your Service Provide, the amount of monthly calls you do and feedback that you received from Specific Customer.

Submit your details

After submitting you will get your Feedback ID, along with submitting more request incase it doesn’t go through. This registration portal may not cover other consumer applications responsible for call labeling or blocking. Additional guidance from the FCC can be found in the Tips to Avoid Having Legitimate Calls Blocked.

Confirmation Email:

You will soon receive the confirmation email that says your number is free of Scam, Fraud labels, but in case your number is reported by more customers it can be labeled Nuisance and you won’t be able to Call the number.

Once you register and submit the required information via the portal, the Analytics Engines will vet it and follow up with you directly. If your request is approved, it may take a few days for changes to your phone number(s) to go into effect. The registration process doesn’t guarantee that your calls won’t be blocked or labeled in the future, however, registration is intended to greatly reduce the risk of blocking or labeling.