How to setup softphone?

To receive calls on a FlowTrack number using a softphone, you would need to configure your softphone to register with your FlowTrack account. This typically involves entering your SIP credentials, which can be found in your FlowTrack account dashboard. Once your softphone is registered, you should be able to receive calls to your FlowTrack number directly on your computer or smartphone.

It's important to note that your softphone's performance will depend on the quality of your Internet connection. You should ensure that your connection is fast and stable to ensure that your calls are clear and uninterrupted. Additionally, you should be aware of any bandwidth limitations that may affect your softphone's performance.

Steps to configure softphone:

Every User Has Their Own Extension Number With Voicemail

1) When you enable your Webphone we create an extension for you automatically. Click the 'Phone' icon on the top right to activate or use your webphone. You can direct dial the extension of other users in your account. Think of this as your company directory.

2) Your extension also allows you to receive calls from anywhere and on any VoIP enable device. Connect a physical phone or a 'Soft Phone' using a third-party applications:

• X-Lite
• Linphone Open Source VOIP

In this article we are taking an example of Linphone.

Please follow below steps to setup Linphone Softphone:

1. Download Linphone Application on Desktop/Mobile using this link Linphone Open Source VOIP

2. In this example we have downloaded Desktop Linphone Application. Once downloaded you will see below screen when open Linphone:

Choose option: USE A SIP ACCOUNT

Click on “I UNDERSTAND”

You will see below screen where you need to provide details:

Where you can find Username and Password?

3. Where you can find SIP Domain?

Contact Support on Chat Support to provide you domain.

What is SIP Domain?

SIP (Session Initiation Protocol) domain refers to the domain name that identifies the location of a SIP server or user agent. A SIP domain is a logical grouping of devices, users, and services that can communicate with each other using the SIP protocol.

For example, if you have a VoIP (Voice over Internet Protocol) system that uses SIP to handle calls, each user or device will have a unique SIP address that includes a domain name. This domain name identifies the SIP server that manages the user's or device's calls.

In addition to identifying the location of a SIP server or user agent, a SIP domain can also provide other information such as the codecs and transport protocols supported by the server or user agent. This information is important for ensuring that calls can be properly routed and transmitted between different SIP domains.

Once you got the domain then you need to choose Transport as mentioned in below screenshot:

1. What should be Transport? Select TLS as a Transport

Click “USE” and you are good to use your softphone on Linphone application.

Note: Same instructions should be followed for Mobile Application.