What are the Skills in Bot Support?

AI Chatbot offers three core skills that can be utilized to enhance its capabilities and provide a tailored experience to users. These skills are:

1. Small Task: This skill allows the chatbot to perform specific, well-defined tasks for users. Small tasks can include actions like respond to question asked for an item price, or providing support on a particular topic. By training your chatbot with relevant intents and entities, you can enable it to handle various small tasks efficiently and provide quick assistance to users.
2. Q&A: The Q&A skill enables your chatbot to answer user questions by drawing from a predefined set of questions and answers. This skill is particularly useful for providing users with general information, FAQs, or support on specific topics. To leverage this skill, you can create and organize a list of common questions and their corresponding answers, and train your chatbot to match user queries with the appropriate responses.
3. Lead Capture: The Lead Capture skill focuses on collecting user information and converting visitors into leads or potential customers. This skill can be used to gather contact information, qualify leads, or schedule appointments. To implement this skill, create conversation flows that guide users through the process of providing their information, and train your chatbot to understand and capture relevant user inputs.

By utilizing these three skills and configuring your chatbot accordingly, you can create a versatile and effective chatbot that caters to users' needs, provides relevant information, and helps you achieve your business goals.